Last Updated 2026
Privacy Policy
HIG Investment (“HIG Investment,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information provided through our website and services. This Privacy Policy explains how we may collect, use, store, and protect information when you visit our website, contact us, or purchase products through our online sales channels.
By using our website or providing information to us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping information
- Order and purchase details
- Product inquiries and communications
- Information submitted through contact or inquiry forms
- Website usage and technical information
- IP address, browser type, device information, and similar technical data
We only request information that is reasonably necessary for operating our website, communicating with customers, processing orders, providing services, preventing misuse, and improving our business operations.
2. How We Use Your Information
HIG Investment may use collected information for legitimate business purposes, including:
- Processing and managing orders
- Arranging product delivery or fulfillment
- Responding to inquiries and customer communications
- Providing quotations and product information
- Managing accounts and transactions
- Confirming orders and payments
- Preventing fraud, abuse, unauthorized activity, and security threats
- Improving our website, products, and services
- Maintaining business and transaction records
- Sending service-related communications
- Sending promotional or marketing communications where permitted
- Meeting legal, regulatory, accounting, or operational requirements
We may combine information collected from different interactions where reasonably necessary for these purposes.
3. Online Sales and Orders
When you purchase a product through our website or another authorized HIG Investment sales channel, we may collect information required to process and fulfill your order.
This may include contact, billing, shipping, product, and transaction information.
Providing accurate information is the responsibility of the customer. HIG Investment may be unable to process or fulfill an order if required information is incomplete, inaccurate, or unavailable.
4. Payments
Payments may be processed through third-party payment providers. HIG Investment generally does not need to store complete payment-card information on its own systems.
Payment providers may collect and process payment information according to their own privacy policies and terms.
We are not responsible for the privacy practices, security measures, or policies of independent third-party payment providers.
5. Shipping and Delivery
To fulfill an order, we may share necessary customer information with shipping companies, couriers, fulfillment providers, or other service providers involved in delivering products.
Information shared for fulfillment may include the recipient’s name, phone number, shipping address, and order-related details.
HIG Investment is not responsible for delays, loss, damage, or other issues caused by independent shipping or delivery providers to the extent permitted by applicable law.
6. Third-Party Service Providers
We may work with third-party companies that help us operate our business, including:
- Website and hosting providers
- Payment processors
- Shipping and delivery providers
- Analytics and advertising services
- IT and security providers
- Customer communication services
- E-commerce and technology platforms
These providers may have access to information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, maintain security, and support marketing or analytics activities.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Website Analytics and Advertising
We may use analytics, advertising, and tracking technologies to understand website traffic, measure marketing performance, improve our services, and display relevant advertising.
Third-party platforms may collect information about your interactions with our website according to their own policies and settings.
9. Marketing Communications
Where permitted by applicable law, HIG Investment may use contact information to send information about products, offers, updates, promotions, or other business-related communications.
You may request to stop receiving promotional communications by using the available unsubscribe option or by contacting us.
Please note that opting out of marketing communications does not necessarily stop essential transactional or service-related communications, such as order confirmations, shipping updates, security notices, or important account information.
10. Information Sharing
HIG Investment does not sell personal information simply as a source of revenue.
However, information may be disclosed when reasonably necessary to operate our business, including to service providers, delivery partners, payment processors, technology providers, professional advisers, legal authorities, or other parties where required or permitted by applicable law.
We may also disclose information when necessary to protect our business, website, customers, users, property, rights, or security.
11. Business Transfers
If HIG Investment is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, information held by us may be transferred as part of that transaction, subject to applicable law.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, database, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored through our website.
13. Data Retention
We may retain information for as long as reasonably necessary for legitimate business purposes, including order processing, customer service, accounting, recordkeeping, fraud prevention, dispute resolution, security, and legal or regulatory requirements.
Information may therefore remain in our business records after an individual transaction has been completed.
14. Accuracy of Information
Customers and website users are responsible for providing accurate and current information.
HIG Investment is not responsible for problems resulting from inaccurate, incomplete, outdated, or incorrectly submitted information provided by a user or customer.
15. External Websites
Our website may contain links to third-party websites, platforms, marketplaces, payment services, or other external services.
Once you leave our website, the privacy practices of the third party will apply. HIG Investment does not control and is not responsible for the privacy policies, security, content, or practices of external websites.
16. Children's Privacy
Our website and services are not intentionally directed toward children. We do not knowingly request personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
17. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
Requests concerning personal information may be submitted to HIG Investment using the contact details provided on our website.
We may need to verify a request before taking action and may retain certain information where required or permitted by law.
18. Changes to This Privacy Policy
HIG Investment may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or services.
Any updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
19. Contact Us
If you have questions about this Privacy Policy or how HIG Investment handles information, please contact us through the contact information provided on our website.
HIG Investment
Quality. Value. Trust.
